What is your return policy?
You can return or exchange items within 7 days of purchase if the product is unused, in its original packaging, and accompanied by the purchase receipt. Items showing signs of use or damage are not eligible for return.
How do I request a return or exchange?
You can email hello@friendshome.pk or message us on WhatsApp at 0326-8079951 with your order number and reason for return. Our team will guide you through the pickup or exchange process.
Are sale or discounted items returnable?
Sale and promotional items are not eligible for return or exchange unless they arrive damaged or incorrect.
Do I have to pay for return shipping?
If the product was damaged, defective, or incorrect, we will cover the return shipping cost. In all other cases, customers are responsible for return shipping fees.
How long does shipping take?
Orders are usually delivered within 2–5 working days across Pakistan, depending on your city and courier service availability.
Do you offer nationwide delivery?
Yes, we deliver to all major cities and towns across Pakistan through trusted courier partners.
Can I track my order?
Once your order is shipped, you will receive a tracking number via SMS or email which you can use to monitor your parcel status.
How can I contact customer service?
You can reach our sales and support team on WhatsApp at 0326-8079951 or email us at hello@friendshome.pk.
How can I register a complaint?
For complaints, please contact our dedicated WhatsApp line at 0326-8079960. Our team will address your issue promptly.
Where is your head office located?
Our main office is located at 44-DD, Shamsabad, Rawalpindi.
How is my personal information used?
We collect and use your data only to process orders, improve our services, and communicate updates. We never sell or share your information with third parties.
Are my payment details secure?
Yes, we use encrypted and secure payment gateways to ensure your data remains protected at all times.
Where can I read your full terms and privacy policy?
You can visit our policy pages anytime: [Privacy Policy](https://friendshome.pk/pages/privacy-policy) and [Terms of Service](https://friendshome.pk/pages/terms-of-service).